What is FeedbackFive?

Over 90% of Amazon buyers typically fail to leave feedback. In addition, customers with a negative experience are more motivated to leave feedback. What is your strategy for getting more feedback on Amazon?

FeedbackFive is the industry’s leading feedback management tool, designed specifically for Amazon merchants. Developed by eComEngine, LLC, FeedbackFive gives Amazon sellers the power to proactively manage their feedback scores. Merchants use our software-as-a-service (SAAS) to automatically solicit feedback from customers, review negative and neutral feedbacks received, monitor trends, and even manage Amazon product reviews. If you’re searching for Amazon feedback software, look no further than FeedbackFive.

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Meet FeedbackFive

AUTOMATE EMAILS

CUSTOMIZE CAMPAIGNS

RECEIVE ALERTS

MANAGE FEEDBACK

MONITOR REVIEWS

ANALYZE METRICS

Automate Your Feedback Solicitation

Within seconds after signing up, your FeedbackFive account goes to work and automatically solicits feedback from customers. Based on your preferences, you can tell FeedbackFive how often and for which products to solicit Amazon feedback. Set it once, and watch the feedback roll in.

Ask at the Right Time, Every Time

Getting your customers to leave feedback on Amazon is a breeze, thanks to FeedbackFive’s automatic solicitation and timing rules. Customize your timing preferences so that customers receive emails at the time when they are most likely to open the message, click through, and leave feedback.

Manage Amazon Product Reviews

In addition to managing feedback, FeedbackFive allows merchants to manage Amazon Product Reviews. Sellers can build custom solicitation rules using our Email Campaign feature. Merchants can even upload a list of ASINs that they wish to track. Receive real-time email alerts to be notified of new reviews.

Convert Feedback into New Revenue

The sellers with the most positive feedback tend to do the best on Amazon. Take control of your online reputation and reap the rewards of greater bottom line performance. Win the buy box more often and beat your competitors by maintaining a stellar Amazon seller rating.

From The Blog

Use Email Campaign Analytics to Send The Right Message

Use Email Campaign Analytics to Send The Right Message

As an Amazon seller, it’s important to know whether your email campaigns are effective. After all, soliciting feedback is a vital part of any business plan since every happy customer who provides a positive rating boosts your seller reputation. This can, of course, grow brand awareness, increase sales and help you win the Buy Box more often.

When to Override Your Automated Feedback Workflows

When to Override Your Automated Feedback Workflows

Leveraging automated feedback solicitation rules can deliver significant value to your Amazon business. In addition to reducing hours of manual labor from your busy work life, feedback automation delivers a scalable solution for confirming the satisfaction of each customer.

As with any rule, however, there are always exceptions.

Amazon Reviews & the Product Detail Page

Amazon Reviews & the Product Detail Page

Most sellers already understand the correlation between Amazon reviews and an item’s visibility on the world’s largest eCommerce marketplace. Simply put, obtaining a critical mass of authentically satisfied buyers can cause an item to gain rapid success, fueling a virtuous cycle of revenue growth and additional reviews.

Granted, not every buyer is destined for total satisfaction.

Boost Your Emails with Call-to-Action Buttons

Boost Your Emails with Call-to-Action Buttons

Did you know that people are 323% more likely to succeed at following directions when receiving text and illustrations rather than just text? By incorporating images into your emails to Amazon buyers, you can increase your likelihood of receiving seller feedback or product reviews.

FeedbackFive makes it easy to include product images with a link to your seller feedback or product review page in emails to buyers, which are sent through Buyer-Seller Messaging.

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