What is FeedbackFive?

Over 90% of Amazon buyers typically fail to leave feedback. In addition, customers with a negative experience are more motivated to leave feedback. What is your strategy for getting more feedback on Amazon?

FeedbackFive is the industry’s leading feedback management tool, designed specifically for Amazon merchants. Developed by eComEngine, LLC, FeedbackFive gives Amazon sellers the power to proactively manage their feedback scores. Merchants use our software-as-a-service (SAAS) to automatically solicit feedback from customers, review negative and neutral feedbacks received, monitor trends, request removal of negative feedbacks, and even manage Amazon Product Reviews. If you’re searching for Amazon feedback software, look no further than FeedbackFive.

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Meet FeedbackFive

Automate Your Feedback Solicitation

Within seconds after signing up, your FeedbackFive account goes to work and automatically solicits feedback from customers. Based on your preferences, you can tell FeedbackFive how often and for which products to solicit Amazon feedback. Set it once, and watch the feedback roll in.

Ask at the Right Time, Every Time

Getting your customers to leave feedback on Amazon is a breeze, thanks to FeedbackFive’s automatic solicitation and timing rules. Customize your timing preferences so that customers receive emails at the time when they are most likely to open the message, click through, and leave feedback.

Manage Amazon Product Reviews

In addition to managing feedback, FeedbackFive allows merchants to manage Amazon Product Reviews. Sellers can build custom solicitation rules using our Email Campaign feature. Merchants can even upload a list of ASINs that they wish to track. Receive real-time email alerts to be notified of new reviews.

Convert Feedback into New Revenue

The sellers with the most positive feedback tend to do the best on Amazon. Take control of your online reputation and reap the rewards of greater bottom line performance. Win the buy box more often and beat your competitors by maintaining a stellar Amazon seller rating.

From The Blog

3 Signs You Need an Amazon Feedback Tool

3 Signs You Need an Amazon Feedback Tool

Order fulfillment, customer complaints, refunds, restocking, shipments and product research – your to-do list never seems to get “to-done.”

And, with such a jam-packed work schedule, getting around to Amazon feedback management is an unlikely feat. You know that you need to do something proactive about your seller reputation.

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How to Send Critical Order Information to Opted-Out Buyers

How to Send Critical Order Information to Opted-Out Buyers

The recent Amazon.com Inc. (“Amazon”) buyer opt-out policy changes has been updated once again to reflect new guidelines for sending critical order information to opted-out buyers. In this post, we’ll explore the new policy updates and why you should still be sending emails to your customers (while following Amazon’s guidelines, of course).

Sending Important Order Information

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Why Amazon’s Buyer Opt-Out Policy Is Actually a Good Thing

Why Amazon’s Buyer Opt-Out Policy Is Actually a Good Thing

Recently, the seller community became much abuzz when Amazon.com, Inc. (“Amazon”) began blocking feedback solicitations (and other emails) to customers who had opted out of unsolicited messages.

Some merchants assumed the worst, worrying that Amazon had pivoted away from its longstanding encouragement of feedback solicitation. In the end, it’s clear that this was not the case (for a more detailed look at this topic, click here).

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