What is FeedbackFive?
Over 90% of Amazon buyers typically fail to leave feedback. In addition, customers with a negative experience are more motivated to leave feedback. What is your strategy for getting more feedback on Amazon?
FeedbackFive is the industry’s leading feedback management tool, designed specifically for Amazon merchants. Developed by eComEngine, LLC, FeedbackFive gives Amazon sellers the power to proactively manage their feedback scores. Merchants use our software-as-a-service (SAAS) to automatically solicit feedback from customers, review negative and neutral feedbacks received, monitor trends, request removal of negative feedbacks, and even manage Amazon Product Reviews. If you’re searching for Amazon feedback software, look no further than FeedbackFive.
Automate Your Feedback Solicitation
Within seconds after signing up, your FeedbackFive account goes to work and automatically solicits feedback from customers. Based on your preferences, you can tell FeedbackFive how often and for which products to solicit Amazon feedback. Set it once, and watch the feedback roll in.
Ask at the Right Time, Every Time
Getting your customers to leave feedback on Amazon is a breeze, thanks to FeedbackFive’s automatic solicitation and timing rules. Customize your timing preferences so that customers receive emails at the time when they are most likely to open the message, click through, and leave feedback.
Manage Amazon Product Reviews
In addition to managing feedback, FeedbackFive allows merchants to manage Amazon Product Reviews. Sellers can build custom solicitation rules using our Email Campaign feature. Merchants can even upload a list of ASINs that they wish to track. Receive real-time email alerts to be notified of new reviews.
Convert Feedback into New Revenue
The sellers with the most positive feedback tend to do the best on Amazon. Take control of your online reputation and reap the rewards of greater bottom line performance. Win the buy box more often and beat your competitors by maintaining a stellar Amazon seller rating.
From The Blog
We all like to hear nice things being said about us, but when it comes to your online business, what matters most is substance. Whether it’s your product page, reviews or the emails you send to your customers, the focus should always be on quality.
By showing that you take pride in your reputation, brand and ability to provide great customer service, you will show Amazon.com, Inc. (“Amazon”) that you take your role on the marketplace seriously, while setting yourself apart from the competition.
When the Amazon.com launched in 1995, online reviews were very uncommon. Many people thought that allowing customers to leave reviews was a crazy idea. But this customer-centric practice is one of the differentiators that has helped Amazon.com, Inc. (“Amazon”) grow into one of the world’s top companies.
Online product reviews can significantly impact sales conversions.
Things have changed quite a bit since 2009. Since then, Amazon.com, Inc. ("Amazon") has stepped full force into the tablet market, become an AI innovator with its Echo devices, acquired Whole Foods and even dabbled with drone delivery. When it comes to...
To comment, or not to comment?
For eCommerce professionals like you, that’s often the big question – especially when negative reviews are published by customers on the Amazon marketplace. Will submitting a comment help to address the buyer’s concern? Or, will it instead open up a whole new can of worms?