What is FeedbackFive?
Over 90% of Amazon buyers typically fail to leave feedback. In addition, customers with a negative experience are more motivated to leave feedback. What is your strategy for getting more feedback on Amazon?
FeedbackFive is the industry’s leading feedback management tool, designed specifically for Amazon merchants. Developed by eComEngine, LLC, FeedbackFive gives Amazon sellers the power to proactively manage their feedback scores. Merchants use our software-as-a-service (SAAS) to automatically solicit feedback from customers, review negative and neutral feedbacks received, monitor trends, request removal of negative feedbacks, and even manage Amazon Product Reviews. If you’re searching for Amazon feedback software, look no further than FeedbackFive.
Automate Your Feedback Solicitation
Within seconds after signing up, your FeedbackFive account goes to work and automatically solicits feedback from customers. Based on your preferences, you can tell FeedbackFive how often and for which products to solicit Amazon feedback. Set it once, and watch the feedback roll in.
Ask at the Right Time, Every Time
Getting your customers to leave feedback on Amazon is a breeze, thanks to FeedbackFive’s automatic solicitation and timing rules. Customize your timing preferences so that customers receive emails at the time when they are most likely to open the message, click through, and leave feedback.
Manage Amazon Product Reviews
In addition to managing feedback, FeedbackFive allows merchants to manage Amazon Product Reviews. Sellers can build custom solicitation rules using our Email Campaign feature. Merchants can even upload a list of ASINs that they wish to track. Receive real-time email alerts to be notified of new reviews.
Convert Feedback into New Revenue
The sellers with the most positive feedback tend to do the best on Amazon. Take control of your online reputation and reap the rewards of greater bottom line performance. Win the buy box more often and beat your competitors by maintaining a stellar Amazon seller rating.
From The Blog
Did you know there’s a difference between “negative” and “neutral” Amazon feedback?
That’s right. Amazon draws a clear line between these two categories of customer ratings. How does this distinction impact your business? Is neutral feedback “less bad” than negative feedback?
Many Amazon sellers have been concerned about the future of feedback solicitation since Amazon.com, Inc. (“Amazon”) began allowing buyers to opt out of non-critical communication from merchants. Some have started thinking things like Is feedback solicitation really worth it? and Is this even allowed by Amazon?
The answer to both questions is yes, absolutely. Read on for a more in-depth look at why.
I received so many awesome seller feedback stories from FeedbackFive customers that I decided to share them in two parts; you can read part one here. (Since customers are always in a hurry, I took the liberty of cleaning up any punctuation oversights in the feedbacks.)
Receiving an especially thoughtful comment from a happy customer can absolutely make your day. I know, because I was definitely smiling after receiving these wonderful seller feedback stories from FeedbackFive customers! I reached out to ask about favorite feedbacks because Valentine’s Day is fast approaching and I wanted to showcase some great seller feedback on the blog. (Since customers are always in a hurry, I took the liberty of cleaning up any punctuation oversights in the feedbacks.)