Webinar Recap: How to Optimize FeedbackFive Before the Holiday Rush

Webinar Recap: How to Optimize FeedbackFive Before the Holiday Rush

The increase in online shopping during the holiday season is good news for Amazon sellers. Not only does the fourth quarter (Q4) mean an increase in revenue, it’s also a great time to take advantage of those extra sales to solicit seller feedback and product reviews. We recently hosted a webinar on optimizing your automated email campaigns in FeedbackFive to take …


Plow & Hearth: A Lesson in Exemplary Customer Service

Plow & Hearth: A Lesson in Exemplary Customer Service

I recently had the opportunity to sit down with Sandra Auer and Becky Owings, Online Customer Experience Specialists at Plow & Hearth, a US-based retailer with a corporate office in Madison, Virginia. They have the monumental job ofmonitoring and assessing the customer shopping experience, resolving issues and making recommendations for improvement to internal …


How to Manage Reviews for Your Amazon Bundles

How to Manage Reviews for Your Amazon Bundles

So, you’ve been experimenting with a product bundling strategy on the Amazon marketplace. Sales are starting to pick up, but you’re still struggling to generate enough reviews. You suspect that receiving more high-quality reviews would cause order volume to go through the roof. (You’re probably right!) What should you do? In this post, we’ll explore how a tool like FeedbackFive can help you engage more reviewers.



Perfect Timing: Knowing When to Send Your Emails

Perfect Timing: Knowing When to Send Your Emails

Email timing can make a huge difference to your open rates and conversion metrics. As a seller on the Amazon marketplace, you might be wondering how soon to send a seller feedback request or a product review solicitation after an order. Should you ask for feedback the day the buyer receives the package? Does it help to follow up a few days later, or will this …


Will Amazon Remove Negative Feedback?

Will Amazon Remove Negative Feedback?

If you’re a third-party merchant, it’s probably a question that you’ve asked a time or two. So, what’s the answer?

The short answer is: Yes, Amazon will remove certain kinds of feedback.

In this post, we’ll explore what qualifies, what doesn’t and what you should do.


How to Get Amazon Reviews (the Right Way)

How to Get Amazon Reviews (the Right Way)

The products you sell are a reflection of your business. This is especially true if you’re a private-label merchant.

Therefore, a growing number of Amazon merchants see value in increasing the number of reviews for their products. Although review solicitation may be a bit trickier than it used to be, Amazon still permits sellers to ask for product ratings.


Manage Multiple Stores From the Same Account

Manage Multiple Stores From the Same Account

Are you managing Amazon seller accounts in multiple marketplaces? Do you have team members who only need access to some, but not all, parts of your FeedbackFive account?

Luckily, FeedbackFive offers plenty of flexibility for both circumstances. In this post, we’ll share how to use these account settings.


How to Know When Someone Trashes Your Book on Amazon

How to Know When Someone Trashes Your Book on Amazon

Amazon reviews can make (or break) an author. In an age when the vast majority of eBooks (and a colossal share of paper books, too) are purchased via Amazon.com, smart authors and publishing companies pay close attention to what’s being said about their titles. In this post, we’ll explore an easy (and free!) way to monitor your book’s reputation on the Amazon marketplace.