Does Amazon send notifications for negative reviews or feedback?
If you sell on the Amazon marketplace, you’ve probably asked yourself this question at least once. Perhaps there’s a setting in your Seller Central account that you just need to enable. Or, perhaps it’s simply not possible.
Crafting the perfect email takes practice and may even involve some trial and error before you get things right. While FeedbackFive users can take advantage of the default messages available in the tool, sending custom messages can go a long way towards motivating customers to leave valuable feedback. Still, it can be hard to know where to begin.
FeedbackFive users know that the tool is equipped with many incredible features designed to enhance the email campaign creation experience for both sellers and customers. Ideally, feedback and product review requests will not only be compelling but will also include all of the information needed to make it as easy as possible for buyers to leave a rating.
One remarkably helpful feature is shortcut tags.
When was the last time you were truly “delighted” by someone or something?
In my experience, being delighted usually involves an unexpected surprise. Something outside of the ordinary – in a really good way.
As a seller, have you ever thought about what it’s like for customers to go through the entire order process on Amazon.com? From start to finish, the hope is that everything runs smoothly and encourages buyers to return again and again.
While much of it will be out of your hands, it is important that merchants are proactive in contributing to a positive experience, while also following up to confirm that the customer is satisfied.
We all like to hear nice things being said about us, but when it comes to your online business, what matters most is substance. Whether it’s your product page, reviews or the emails you send to your customers, the focus should always be on quality.
By showing that you take pride in your reputation, brand and ability to provide great customer service, you will show Amazon.com, Inc. (“Amazon”) that you take your role on the marketplace seriously, while setting yourself apart from the competition.
When the Amazon.com launched in 1995, online reviews were very uncommon. Many people thought that allowing customers to leave reviews was a crazy idea. But this customer-centric practice is one of the differentiators that has helped Amazon.com, Inc. (“Amazon”) grow into one of the world’s top companies.
Online product reviews can significantly impact sales conversions.
To comment, or not to comment?
For eCommerce professionals like you, that’s often the big question – especially when negative reviews are published by customers on the Amazon marketplace. Will submitting a comment help to address the buyer’s concern? Or, will it instead open up a whole new can of worms?