In traditional brick-and-mortar stores, consumers can interact with staff, inspect the goods and provide immediate feedback about their experience. If they need to return or exchange an item, they will do it in person and likely explain any issues they encountered.
In the online retail world, measuring customer satisfaction can be a little more complicated. Despite the convenience eCommerce transactions offer, it can be difficult for buyers to know exactly what they are getting. As a seller, a major challenge can be knowing where you may need to improve.
Fortunately, tools such as FeedbackFive make it easy to keep track of transactions and customer satisfaction. Here are some of the ways you can use the software to manage your online reputation while making sure that your customers are happy.
In the virtual space, you won’t have the ability to directly interact with buyers. Further, you may be a bit confused (or overwhelmed) about how to reach them at all. FeedbackFive was the very first tool of its kind on the marketplace to meet the unique needs of Amazon merchants.
The software gives you the ability to automatically solicit feedback without taking hours out of your day. In fact, FeedbackFive has been used to send more than 1 billion emails while successfully receiving over 50 million positive feedbacks. It’s easy, efficient and, best of all, effective.
Dissatisfied buyers tend to make their presence known pretty quickly, but you won’t know what your happy customers think unless you ask them, right? For this reason, FeedbackFive offers email campaigns designed to improve open rates and increase the odds that you will receive feedback.
Users can create messages that are tailored to specific situations, making each interaction feel like a personal experience. Once the campaign rules have been set, the software will handle the rest. Changes can be made in minutes, and if you ever need guidance, our support team is always available to offer suggestions.
Be on Alert
You’ve probably realized by now that a proactive business owner will be far more successful than a passive one. To get ahead, you’ve got to be a go-getter while possessing the ability to meet challenges as they arise. Understanding this, FeedbackFive provides the option of being alerted whenever someone leaves negative feedback.
This is important because it allows you to address any issues immediately. Oftentimes, confusion or unrealistic expectations create these unfortunate situations. You won’t know what happened, however, unless you connect with your customer. You always want to send the message that you are engaged and willing to resolve issues. By being informed, you can stay on top of your game.
If you sell a variety of items, it can become difficult to keep track of the reviews. As your inventory grows, you might grow weary of your ever-expanding spreadsheets. That’s why thousands of merchants turn to cloud-based tools such as FeedbackFive to tame the madness.
Within the dashboard, you will be able to simply click on a product’s name and see all of the reviews that the item has ever received. You can customize the filters and even focus on the SKUs that seem to be associated with the most problems. Best of all, again, you can set alerts so that you can avoid unpleasant surprises.
Secure New Revenue
Let’s be real – you might be an incredible merchant, but on a site like Amazon, you’ve got major competition. People will scroll through looking for the best prices and ratings on similar items. You have to find a way to stand out.
We know that the most successful Amazon sellers are the ones with the most positive feedback. When considering paying their hard-earned money for a product they’ve never seen, buyers will be relying on your online reputation. By winning the Buy Box more often and maintaining a stellar Amazon rating, you will see results.
Start Tracking Customer Satisfaction Today
You care about your customers, but it can be hard to keep track of everything. Running a business is time-consuming and, sometimes, even a little confusing. Take the guesswork out of measuring customer satisfaction.
Save time and money by allowing FeedbackFive to automate your feedback requests. Our software will give you the ability to proactively create custom campaigns while simultaneously keeping you informed of any potential problems. It just doesn’t get any easier than that!
Take your business to the next level. Start your free trial today!
This post is accurate as of the date of publication. Some features and information may have changed due to product updates or Amazon policy changes.