As has been well documented, there are many reasons that merchants should track product reviews on the Amazon marketplace.
If you sell more than a handful of items, it can quickly become difficult to manually track review information. Some merchants start by using spreadsheets, but soon find themselves seeking a more effective method. FeedbackFive simplifies the process and notifies you when action may be required.
Have you been looking for Amazon product review software? Wishing you could automatically track customer reviews? FeedbackFive, a cloud-based tool from eComEngine, now simplifies the entire process. Read on to find out if FeedbackFive is right for your eCommerce business.
Track the Data You Care About
FeedbackFive’s My Product Review Summary displays a grid that lists all of the products being followed. It also shows the following information for each product:
- Product image
- Product name
- SKUs that are associated with the ASIN
- Editable notes field allowing you add notes about an item
- Number of reviews for the last 2 days and 90 days, with columns for positive and negative reviews
- Average rating
- Number of orders you’ve had for the item in the past 90 days
When you click on the product name, you’ll be able to view a list of all reviews for that particular item. Clicking on the ASIN will open the product’s Amazon review page. You can use the search bar and/or custom filters to display only the items that meet your criteria, making it easy to find the products you are interested in tracking.
Drill Down into Problem SKUs
Having an issue with a particular SKU? Find the information you need with a few simple clicks. You can see all reviews left for a product in the past 90 days on FeedbackFive’s Customer Product Review Detail page. This information includes the reviewer’s name, date of review and review rating, as well as the review title and text. You can also quickly see if the review was associated with a Verified Purchase.
Having all of these details at your fingertips makes it easy to find out what you need to know about a problem SKU. You can search for specific words or items in the search bar, or you can employ Custom Filters to find the details you need.
Be Alerted Automatically
You can set up alerts for product reviews via email or text notifications. You may choose to receive email alerts individually or once per day. Text notifications will always be sent individually, but you can decide what times you’d like to receive the messages. You’ll also receive a summary of product reviews received in your Daily Notification Email.
Start Tracking Product Reviews Today
Monitoring customer feedback and reviews is an important part of business for any online seller. FeedbackFive makes it easy for you and gives you the information you need to stay successful. Start your free trial today!
Colleen Quattlebaum
