FeedbackFive users know that the tool is equipped with many incredible features designed to enhance the email campaign creation experience for both sellers and customers. Ideally, feedback and product review requests will not only be compelling but will also include all of the information needed to make it as easy as possible for buyers to leave a rating.
One remarkably helpful feature is shortcut tags. If you haven’t been using them, you’re missing out! Let’s talk a bit about what they are, how they work and why you should include these tags in your campaigns.
What’s a Shortcut Tag?
If you’ve ever tried crafting a solicitation email, you will know that figuring out which details to include is half of the battle. Once you’ve narrowed it down, it might be overwhelming to piece everything together.
Shortcut tags are variables that can be inserted into an email template, empowering you to deliver relevant and personalized emails specific to each order, all from a single campaign. For example, if you want FeedbackFive to address the buyer by name instead of “Dear Buyer,” you would use the [[CustomerName]] shortcut tag to populate each email with the correct name for each order.
Much of the information that is critical to making an effective solicitation email is unique to each specific order, such as the customer name, order number and product purchased. Without shortcut tags, your options are to either send all buyers the same generic email, or to spend hours manually drafting personalized emails for each order.
How to Use Shortcut Tags
To insert shortcut tags into your email template, you can either type them in directly or use the drop-down list in the Advanced Template Editor. It’s important to note that these tags have been created specifically for FeedbackFive’s system and must be spelled and capitalized correctly in order to work.
To insert them from the editor, simply place your cursor in the desired spot within the template and then select the one you want from the drop-down list. Some tags even allow you to customize the link text that will be displayed.
When you’re happy with how everything looks, all you have to do is click “OK” and the specified information will automatically generate into your solicitation emails. It’s really that easy. For more detailed, step-by-step instructions (with visual aids) on how to complete this process, check out our support page!
Each of the shortcut tags belong to certain categories. For example, the SKU and Track Package tags can be found in the Product category, the Amazon Vendor Number and Storefront URL tags are in the Company Details category and the Customer Name, Order Date and SKU List tags are nestled within the Order Details category.
Take some time to look through the different options and become familiar with the definitions for each shortcut tag. You may realize that you want to include information in your emails that you hadn’t even considered before.
Why Using Shortcut Tags is Important
Potential buyers will be scanning your product page for more information before making a purchase. For this reason (and many others), requesting feedback and reviews is an important part of your business strategy. You have to make every effort to build your online reputation and brand.
While you don’t want to overwhelm your customers, you should always strive to give them the information they need to encourage them to leave feedback. Make it easy for them by including shortcut tags to relevant details such as the order number, a link to the product they purchased and any other details that seem appropriate.
Remember that your customers don’t benefit from the warmth of a face-to-face interaction. Go the extra mile to personalize your correspondence by addressing them by their first name while including your company name and contact information. Again, shortcut tags such as [[ContactUs]] make this easy!
Email Campaigns Simplified
Even if you sell just one ASIN on the Amazon marketplace, keeping up with feedback and product review requests can be incredibly time-consuming. However, keeping track of everything and including accurate information in your solicitation efforts doesn’t have to feel like a chore.
FeedbackFive can automate the process, allowing you to devote your energy to other aspects of your business. You can predetermine when and how your email campaigns are sent and you can easily make changes with just a few clicks of a button.
By making use of features such as shortcut tags, you can create polished, personalized correspondence designed to impress buyers while encouraging them to leave valuable ratings. As a merchant, you should never underestimate the importance of word-of-mouth. There is no better endorsement than one that comes from a satisfied customer.
Ready to see how FeedbackFive can help you grow your brand and improve your online reputation? Take advantage of our free 14-day trial today!