OF FEEDBACKS DON’T LIE
Millions of Feedbacks and Product Reviews
We’ve helped Amazon sellers collect millions of feedbacks and product reviews in less than a decade. How? Our development team pays attention to what sellers need most to make sure that our tool can deliver.
Proactive Feedback Management? We Invented It
FeedbackFive was born after several early Amazon merchants contacted us asking for a better way to generate and manage Amazon feedback. Our automated approaches support businesses of all sizes, facilitating the feedback solicitation and management processes.
When questions or issues arise that need a fast answer, our users benefit from FeedbackFive’s incredible 98% customer satisfaction rating. Our dedicated Customer Success team is able to resolve most tickets in two hours or less. If you ever need our help, you won’t be waiting for hours just to get a real human on the phone.
IS NOT OUR LABORATORY
You know how sometimes you think you’ve unsubscribed from email updates from a particular company and then they still seem to find a way into your inbox? That won’t happen for your customers with FeedbackFive. In order to add the most value for our clients and their buyers, we employ global opt-out when someone unsubscribes from our messages. This means that the buyer who opted out will no longer receive solicitation requests from you or anyone else in our entire network of users.
No Experiments Here
We don’t reveal new features until they’ve undergone thorough quality testing. We take your business as seriously as you do, paying close attention to Amazon.com, Inc. (“Amazon”) seller guidelines and working with the world’s most advanced security protocols. Our secure servers are located in off-site data facilities where they are continuously backed up to protect your information
The 360-Degree View
Feedback is very important, but so are product reviews. FeedbackFive allows users to solicit feedback, request product reviews and monitor your seller reputation within a single intuitive dashboard for easy reference. This provides a clear picture of customer satisfaction from all angles, giving merchants the perspective they need to make important business decisions.
YOU’LL ALWAYS DEAL
WITH A REAL PERSON
Nothing Is Lost In Translation
FeedbackFive is a global platform with users in the United States, Canada, Mexico, the United Kingdom, Spain, Germany, France, Italy, India and more. Our foreign language email templates are professionally translated and designed to help sellers communicate clearly with users around the world who don’t speak English as their native language.
Our Customer Success Team Is the Real Deal
When you contact us during business hours, a member of our Customer Success team will answer your questions. We know you’re busy, so we connect with you wherever it makes the most sense for you: chat, email, or phone. If we aren’t able to provide a solution immediately, we’ll escalate your question until we get an answer.
It’s Not Just Feedback
FeedbackFive isn’t an only child! Our parent company, eComEngine, LLC, also offers RestockPro, an inventory management software for FBA merchants, and eComSpy, a tool that offers intelligence on products as well as competitors. We’re always on the lookout for new opportunities to provide solutions and support for Amazon sellers.
WE’VE BEEN DOING
THIS SINCE 2009
We Stay Ahead of the Curve
As an Amazon seller you know that new features and policy updates can impact your business. With our Agile approach to software development, being adaptable and finding ways to add value for our clients is one of our top priorities. We make it our business to stay in the loop and provide the features and solutions you need to be successful as a merchant.
We’ve Been Here Since 2009
After nearly a decade in the feedback business, we’ve seen a lot of changes. We’ve also witnessed a number of other feedback tools come and go. We’re still proudly doing what we do best: helping Amazon sellers get positive feedback and reviews.
Seeing You Succeed is Our Top Goal
Simply put, we’re here to help you succeed. FeedbackFive can help you improve your seller reputation, win the Buy Box, get positive feedback, and much more. From our developers to our Customer Success team, we’re here to help you every step of the way.